.pesan_chatContainer__Ush8P{display:flex;height:calc(100vh - 180px);min-height:500px;background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden;border:1px solid var(--border)}.pesan_chatSidebar__amqv9{width:300px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:#f8fafc}.pesan_searchBox__tLoiT{padding:16px;display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--border);background:#fff}.pesan_searchBox__tLoiT input{border:none;background:transparent;width:100%;font-family:inherit;font-size:.95rem;outline:none}.pesan_chatList__YpZ4r{flex:1 1;overflow-y:auto}.pesan_chatItem__VSgNK{padding:16px;border-bottom:1px solid var(--border);cursor:pointer;transition:all .2s}.pesan_chatItem__VSgNK:hover{background:#f1f5f9}.pesan_activeChat__TXfqv{background:#e0f2fe;border-left:4px solid var(--primary)}.pesan_activeChat__TXfqv:hover{background:#e0f2fe}.pesan_chatItemHeader__deai_{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.pesan_userInfo__CWm70{display:flex;align-items:center;gap:12px}.pesan_avatar__YbMWQ{width:32px;height:32px}.pesan_avatarLarge__SMEvy,.pesan_avatar__YbMWQ{background:#e2e8f0;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#64748b}.pesan_avatarLarge__SMEvy{width:48px;height:48px}.pesan_time__5ZOLe{font-size:.8rem;color:var(--text-muted)}.pesan_chatItemBody__L0v3m{display:flex;flex-direction:column;gap:8px}.pesan_lastMessage__rLGhY{font-size:.9rem;color:var(--text-main);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.pesan_badgeUrgent__e_F3W{background:#fee2e2;color:#dc2626}.pesan_badgePending__ZvRiH,.pesan_badgeUrgent__e_F3W{align-self:flex-start;font-size:.75rem;padding:2px 8px;border-radius:12px;font-weight:600}.pesan_badgePending__ZvRiH{background:#fef3c7;color:#d97706}.pesan_badgeResolved__YLg28{align-self:flex-start;background:#dcfce7;color:#16a34a;font-size:.75rem;padding:2px 8px;border-radius:12px;font-weight:600}.pesan_chatMain__ul2zp{flex:1 1;display:flex;flex-direction:column;background:#f8fafc}.pesan_chatHeader__85l6f{padding:16px 24px;background:#fff;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.pesan_chatHeader__85l6f h3{margin:0 0 4px;font-size:1.1rem}.pesan_statusText__gtmgi{font-size:.85rem;color:var(--text-muted)}.pesan_urgentAlert__AejQS{background:#fee2e2;color:#b91c1c;padding:12px 24px;display:flex;align-items:center;gap:12px;font-size:.9rem;font-weight:500;border-bottom:1px solid #fecaca}.pesan_messagesArea__yrNXM{flex:1 1;padding:24px;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.pesan_messageWrapper__7VGI1{display:flex;flex-direction:column;max-width:70%}.pesan_botLabel__RVNBH{font-size:.75rem;color:var(--text-muted);margin-bottom:4px;margin-left:12px}.pesan_messageBubble__gO3ZA{padding:12px 16px;border-radius:16px;font-size:.95rem;line-height:1.5}.pesan_bot__8jqHK .pesan_messageBubble__gO3ZA{background:#e2e8f0;color:#334155;border-bottom-left-radius:4px}.pesan_konseli__OkLON .pesan_messageBubble__gO3ZA{background:#fff;color:var(--text-dark);border:1px solid var(--border);border-bottom-left-radius:4px}.pesan_konselor__y5Ykz{align-self:flex-end}.pesan_konselor__y5Ykz .pesan_messageBubble__gO3ZA{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.pesan_inputArea___Qkkk{padding:16px 24px;background:#fff;border-top:1px solid var(--border);display:flex;gap:12px}.pesan_messageInput__wGcgb{flex:1 1;padding:12px 16px;border:1px solid var(--border);border-radius:24px;font-family:inherit;font-size:.95rem;outline:none}.pesan_messageInput__wGcgb:focus{border-color:var(--primary)}.pesan_sendBtn__VmxGL{width:44px;height:44px;border-radius:50%;background:var(--primary);color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .2s}.pesan_sendBtn__VmxGL:hover{background:#083c7d}.pesan_sendBtn__VmxGL:disabled{background:#94a3b8;cursor:not-allowed}.pesan_resolvedFooter__KOEp4{padding:16px;text-align:center;background:#f1f5f9;color:var(--text-muted);font-size:.9rem;border-top:1px solid var(--border)}.pesan_emptyState__l8vNY{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted)}.pesan_emptyState__l8vNY h3{margin:16px 0 8px;color:#64748b}@media (max-width:768px){.pesan_chatContainer__Ush8P{flex-direction:column;height:calc(100vh - 100px)}.pesan_chatSidebar__amqv9{width:100%;height:30%;border-right:none;border-bottom:1px solid var(--border)}.pesan_chatMain__ul2zp{height:70%}.pesan_messageWrapper__7VGI1{max-width:90%}}